Frequently Asked Questions

Got Questions? We’ve Got Answers!
Here are answers to questions we are frequently asked. If you have a question not addressed here, please contact us.

1.

Price

The first question you'll want answered is "what is the total cost?" Obtain quotes from several companies and be prepared to provide the following information to ensure an accurate quote:

  • origination/destination locations
  • departure date window for pick-up
  • type of vehicle(s) to be shipped
  • type of service desired (e.g., shipping vs. driveaway)
  • special requests (e.g., drop off at a terminal vs. at your home)

2.

Insurance

Your vehicle(s) should be insured against damage and theft by your auto transporter. Ask for a copy of the insurance coverage. Keep in mind that many auto transporters may discourage or prohibit you from leaving personal articles in your vehicle. Any personal articles left in the car are not insured.

3.

Pick-up and delivery

Ask for estimated pick-up and delivery times. You should be able to get a 2-day window for pick-up. Once pick-up is made, a fairly precise delivery date should be provided to you. If you need an exact date for pick-up, most transporters can pick-up your car and hold it at a terminal for an additional charge.

4.

References

While individuals are generally reluctant to act as references because of the "nuisance factor," corporate clients are usually willing to do so. Also, many auto transporters are referred by van line companies. Ask for several references, if possible.

5.

Organizations

Be sure to check with your local Chamber of Commerce and the Department of Transportation.